Responsible Gambling

Our commitment to safer play

Pin Up is committed to promoting responsible gambling for players in Brazil. Gambling should be a form of entertainment, not a way to make money or solve financial problems. This page explains how to stay in control, what tools are available, and where to find help if gambling stops being fun.

Key principles of responsible gambling

Gamble for entertainment, not as an income source.
Set a budget before you start and stick to it.
Only gamble with money you can afford to lose.
Avoid chasing losses—taking bigger risks to recover money usually makes things worse.
Take regular breaks and balance gambling with other activities.
Do not gamble when upset, stressed, under the influence of alcohol/drugs, or feeling pressured.

If you feel it is becoming difficult to stop or to keep spending under control, take action early. Support and practical tools can make a real difference.

Gambling and underage players

Pin Up is intended for adults only. We do not allow anyone under the legal age to use our services. Parents and guardians should keep account credentials private and consider device- and network-level controls to prevent minors from accessing gambling content.

Recognising problem gambling

Problem gambling can develop gradually and may not be obvious at first. It often affects finances, work or study, relationships, and mental health. Being honest about your behaviour is the first step toward getting back in control.

Common warning signs

Spending more time or money than intended, borrowing to gamble, hiding gambling activity, feeling anxious or irritable when trying to stop, or gambling to escape problems can all be signs that gambling is no longer recreational.

Impacts on everyday life

When gambling starts to interfere with responsibilities, relationships, or wellbeing, it may be time to take a break, set firmer limits, or seek confidential support from a professional or a trusted organisation.

Get help early

You do not have to wait for a crisis to ask for help. Reaching out early can prevent further harm and supports a faster return to healthy, controlled play.

Keeping gambling safe and enjoyable

Practical habits make a big difference. Decide your limits before you deposit or place a bet, and treat losses as the cost of entertainment—not something you need to “win back.”

If you notice you are increasing stakes, gambling longer than planned, or feeling pressure to play, stop and take a break. Consider using the account tools described below.

Player protection tools

Deposit and spending limits

Setting deposit or spending limits can help you keep gambling within a budget. Choose limits that fit your personal financial situation and review them regularly.

Time management and breaks

Time can pass quickly while playing. Schedule breaks, avoid long sessions, and do not gamble when tired. A short pause can help you make calmer decisions.

If you feel you are losing control, consider taking a longer time-out or using self-exclusion.

Self-exclusion

Self-exclusion is a responsible option if you want to stop gambling for a set period or indefinitely. During self-exclusion, you will not be able to access your account or place bets.

Self-exclusion may be helpful if any of the following apply:

You are gambling with money needed for essentials (rent, bills, food, education).
You are borrowing money or selling items to gamble.
You feel unable to stop or reduce gambling on your own.
You are chasing losses or increasing stakes to feel the same excitement.
Gambling is affecting your relationships, work, or mental health.
You are hiding gambling activity or lying about time/money spent.
You gamble to cope with stress, anxiety, or low mood.
Others have expressed concern about your gambling.

To request a time-out or self-exclusion, contact our support team and we will help you apply the restriction to your account.

Email us at [email protected] and include your account details and the period you want to apply.

Reality checks and self-assessment

A self-assessment can help you reflect on your gambling habits. Consider keeping notes of time and spending and reviewing them weekly.

Ask yourself:

Is gambling still fun, or does it feel like a necessity?

Do I gamble longer or spend more than I plan?
Have I tried to cut back but couldn’t?
Has gambling caused conflict, financial stress, or guilt?

If you answered “yes” to any of these, consider taking a break and speaking to a support organisation.

A simple plan to regain control:

Set a strict budget and a session time limit.
Remove temptation: avoid deposits when you are stressed or tired.
Create distance: take a time-out for a few days or weeks.
Get support: talk to someone you trust or a professional service.
Use strong measures if needed: self-exclude and block access on your devices.

Remember: the safest bet is the one you can comfortably afford to lose.

Support, advice, and next steps

If you are worried about your gambling—or someone else’s—help is available. Asking for support is a responsible and confidential step.

You can contact Pin Up support at [email protected] to request account restrictions or guidance on safer-play tools.

If you need urgent emotional support or feel at risk of harm, please seek immediate help from local emergency services in Brazil or a qualified health professional.

If you are in immediate danger, call your local emergency number.
If you are experiencing severe distress, contact a trusted person or a health service right away.

Contact our Responsible Gambling team

For time-outs, self-exclusion, or questions about responsible gambling tools, email [email protected].

Please provide the email or phone number linked to your account and clearly state what restriction you want to apply and for how long.

We will never ask for your password. If anyone requests it, do not share it and contact us immediately.

Independent help resources

Independent organisations can provide confidential support, counselling information, and practical strategies to reduce harm.

If you prefer to talk to someone outside of Pin Up, consider contacting a recognised gambling support service in your region.

The following international resources may also be helpful:

Chat support via NCPG Chat

Peer support community at GamTalk

Protecting your account

Keep your login details private and use a strong, unique password. Do not share your device with others if you want to prevent access to your account.

If you believe someone is using your account without permission, contact support immediately so we can help secure your account and review activity.

Tips for parents and guardians

Do not save passwords on shared devices.
Use device restrictions and parental controls where available.
Keep payment methods and identity documents secure.
Monitor app installations and browser history on family devices.
Talk openly with young people about gambling and online risks.
Consider network-level filters for added protection.

Blocking and filtering software

Blocking tools can reduce access to gambling websites and apps across your devices. These tools are especially useful during a break or self-exclusion.

You may wish to explore the following options:

Gambling blocking tool: BetBlocker

Parental controls and filtering: Net Nanny

Gambling blocking software: GamBlock

Please note that third-party tools are provided by independent companies, and availability, pricing, and device compatibility may vary.